Pause or cancel your subscription

Where to find it

1. Choose the gear icon at the top right of the portal.
2. Under Billing, choose Cancel subscription.
3. The next screen offers a pause first, then the cancel itself.

Pause for up to 3 months

A pause is for a slow season or a break between projects. It is offered once your free trial has ended and your payments are up to date.

1. Pick 1 month, 2 months or 3 months. The screen shows the day billing starts again.
2. Choose Pause for that many months.

What happens next:

• You keep using the portal until the end of the month you've already paid for.
• Then the pause starts. You aren't charged, and the portal shows "Your subscription is paused" when you sign in. Your clients, grants and documents stay saved. Daily emails stop while it's paused.
• On the day shown, billing starts again on its own with your saved payment method, and everything is back as you left it.

Change your mind about a pause

• Before the pause starts: Billing shows "Pauses" and the date. Choose Don't pause and your plan renews as usual.
• During the pause: sign in and choose Restart now. You're charged today for the rest of the current billing period (only the days left, not a full month), you can use the portal again right away, and after that billing goes on as usual. If the payment doesn't go through, the pause stays on; email support and we'll help.
• Cancel instead: during the pause, choose Cancel subscription instead on the paused screen. It ends that day, since the paused time was never charged.

Cancel

1. If you like, pick one answer to Why are you leaving? It's optional. If you pick "Something else" you can add a few words. We read every answer to make GrantAssembly better.
2. Choose Cancel subscription.

You keep access until the end of the period you've paid for (or the end of your free trial), and you won't be charged again. Your clients, grants and documents are kept, so you can choose a plan later and pick up where you left off. To undo it before then, choose Keep subscription under Billing.